By delivering the most comprehensive customer feedback programmes, Shopper Anonymous can help increase your sales and profitability by improving your
customer service experience.

Due to our broad range of skills and experience, having conducted over 280,000 mystery shops and customer surveys, we are able to transfer our knowledge into enthusiastic and fun customer service workshops and business mentoring sessions.

Specialists in a Wide Variety of Sectors

Our Regional Director network delivers local support and highly tailored feedback and training programmes. We deliver feedback solutions to a variety of sectors. With more than 900 customers nationwide we are sure we can help you.


From large attractions such as Cadbury World to family owned farm parks we specialise in delivering in-depth feedback across the UK to the attraction sector.

Care Homes

We help care home providers to make the most of every sales lead. From large groups to independents our specialist team delivers business-changing feedback.


Working with the UK’s leading Universities and educational establishments, we communicate the student experience to drive improvement amongst internet student reviews.


Exhibiting at shows can be costly unless you make the most of every sales lead. Our highly trained mystery shopping team’s measure your teams performance on the day and provide rapid feedback to ensure you make the most of every sales opportunity.

Farm Shops

As well as being a management partner in FARMA, we work with hundreds of farm shops to measure service performance and then train teams to sell more product.

Garden Centres

From exit surveys to mystery shopping our highly trained mystery shoppers provide real time feedback to improve the customer experience to 100s of UK garden centres.

Hotels, Hospitality & Events

The Yummy Pub group described us as the most progressive and quality mystery shopping company they have ever worked with. Our cutting edge rapid feedback ensures what’s wrong is put right….quickly!

Business to Business

Customer service is the critical factor as far as business to business trading is concerned. We can help you deliver a customer service experience which is different and of the highest quality.

Legal Services

Working with LawNet and scores of legal firms we provide comprehensive feedback and sales training to hundreds of UK legal firms.


Working with more than 60 independent brands and larger groups like Essilor and Kodak, we have the skills to help opticians reflect on the customer experience.

Sports & Leisure

From Manchester City to Leisure Clubs, we provide feedback tools and training to quickly improve the customer experience and sign-up rates.


Working with leading brands such as Booths, our mystery shopping, which focuses on product knowledge and selling coupled with our extensive sector knowledge, ensures we help businesses drive bottom line improvement.

Our Services.

Shopper Anonymous has a range of services available to offer your business. Each service is tailored exactly for your requirements, with the sole purpose of growing your bottom line by improving service to your customers.