Jonathan Winchester Talks On BBC Radio Suffolk.
October 2011 – BBC Radio Suffolk.
Jonathan Winchester talks ahead of the Farm Shop Conference in Suffolk with BBC Radio Suffolk.
Jonathan Winchester Talks On BBC Radio Meseyside.
August 2011 – BBC Radio Merseyside.
Jonathan Winchester talks customer service and Mystery Shopping with BBC Radio Merseyside.
Jonathan Winchester Talks On BBC Radio West Midlands.
March 2011 – BBC Radio West Midlands.
Listen to Jonathan Winchester talk about customer service and Shopper Anonymous.
John Bancroft From Badgemaster And Mary Portas On Customer Service.
January 2011 – BBC Radio Nottingham.
Listen to our friend John Bancroft From Badgemasters & Mary Portas discuss the importance of customer service.
Jonathan Winchester Talks Customer Service & Mary Portas.
January 2011 – BBC Radio Northants.
Listen to Shopper Anonymous Manging Director, Jonathan Winchester, talk about customer service and Mary Portas Secret Shopper.
Jonathan Winchester Talks On BBC Radio Merseyside.
January 2011 – BBC Radio Merseyside.
Listen to Shopper Anonymous Manging Director, Jonathan Winchester, talk about customer service and Mary Portas Secret Shopper.
Podcast: Build Rapport With The Customer
14 January 2011
Rapport is that special feeling you give the customer; going beyond chit-chat to build warmth. Listen as Jonathan Winchester teaches you how to sit your team down and make them realise how much they have in common with the customer (3 minutes).
Mystery Shopping Father Christmas
15 December 2010
Listen to Jonathan Winchester on BBC national and regional radio speak about how sending whole families ‘under cover’ to mystery shop Santa’s grotto can help retailers across the country ensure they deliver good customer service.
BBC Radio 2 Simon Mayo Programme (4 mins)
BBC Radio 5 Live Breakfast (3 mins)
BBC Radio WM (9 mins)
Kent Business Radio — The Business Bunker
14 December 2010
Listen to Graham Seymour of Shopper Anonymous Kent talk about the many facets of mystery shopping on Paul Andrews’s regular radio show. (15 minutes).
Improve The Halloween Experience For Your Customers
18 October 2010
Listen to Jonathan Winchester outline his 5 tips to help improve the customer’s experience of your business during this season (5 mins).
Reverse The Downturn: Improve Your Customer Service
10 July 2009
Listen to Jonathan Winchester discuss the importance of mystery shopping during the economic downturn in an inteview with Retail Community Membersite’s John Stanley (less than a minute).
