Shopper Anonymous have a policy of not advertising for potential shoppers. Instead, we like to carefully choose and develop a team that provides our clients with excellent quality feedback. This is our point of difference.
Mystery Shopping is a wonderful management tool, which ensures you fully understand how customers feel about their last experience with your business.
It involves a ‘mystery’ shopper visiting your business—behaving and acting like a normal customer. Once their visit is completed a feedback report is produced which allows you to review your team’s performance.
Shopper Anonymous has a unique product, as our report style is more detailed and factual than any other in the marketplace. The reports are tailored in such a way that when you take your staff through them, they instantly become a coaching and motivational tool.
All businesses are visited at least monthly so you have an ongoing benchmarking process for your customer service. This allows for strategic decisions, on both operational and training issues, to be taken.
We position ourselves as being the best quality mystery shopping business in the world.
Mystery Shopping For Franchisors
Shopper Anonymous specialise in giving feedback to franchisors about their customer service in order to help them improve their profitability and sustainability. Learn more about how Shopper Anonymous can help your franchise.
Where to begin?
You can start by e-mailing us. Shopper Anonymous wants to hear from you!