Mystery Shopping company, Shopper Anonymous has received glowing customer testimonials from clients across the board. Based in Sussex, they offer tailored mystery shopping programmes which gives clients detailed feedback to help them improve their service.
The business started in Australia and New Zealand in 1997 and came to the UK in 2005. “We have established world leading systems which provide unbiased and consistently accurate feedback for our clients,” explains Shopper Anonymous founder and Managing Director, Jonathan Winchester.
Due to the overwhelming growth and demand for their services, Shopper Anonymous is opening its doors to franchisees. They are looking to fill 25 identified franchise areas which cover the UK to expand upon the 100,000 mystery shops that they have undertaken so far throughout Australasia and the UK.
Mystery Shopping is a successful proven business strategy used by organisations across the world. It is a tool, which ensures that a business continually monitors and improves its service thereby keeping customer loyalty and encouraging new business.
“Our systems are 100% reliable in providing quality and useful feedback to clients. Feedback also helps managers to coach and train their staff in the work place in order to improve skill levels,” adds Jonathan.
Current client, Emma Pearce from Stamco Timber comments on the service: “The Shopper Anonymous mystery shopping program has become one of our most helpful and successful business tools. Each month all of our branches are mystery shopped and we use the results to motivate and train our staff. The feedback, being from a third party, is independent and informative and ensures that we keep in touch with our customers’ perception of trading with us. The reports are an excellent tool for assisting our managers to thoroughly coach their staff.”
A wide selection of customer testimonials can found at www.shopperanonymous.co.uk along with an overview of the different markets and sectors that it serves and details of their franchise opportunity.
Full training will be provided for Shopper Anonymous franchisees and this will cover key areas including a two week detailed overview of the office and web based mystery shopper systems, meeting existing clients and undertaking mystery shops!
