Mystery Shopping in Surrey from Shopper Anonymous

Shopper Anonymous Surrey are committed to raising the region’s customer service standards through our mystery shopping programs.

Our highly trained mystery shoppers will provide constructive, non-emotive feedback through their detailed reports – allowing you to coach, motivate and mentor your team.

Your contact in Surrey

Jim Smith

Managing Director – Surrey

jim.smith@shopperanonymous.co.uk

Mobile Tel: 07721 535 429

Born and educated in Bromley, Jim has always lived in the South East of England.

His career started in retail management with Debenhams, moved into sales, and latterly into management, training and internal consultancy roles in a number of industries including Finance, Insurance and Telecommunications.

In that time, Jim has built up a specialist knowledge of sales, management, customer care and cultural change skills, and has applied them to large corporates and small businesses alike. His last role, before starting Shopper Anonymous Surrey, involved the review and improvement of small business units within a finance group – from strategy and marketing improvements through to performance management, sales and individual/team skill development.

Having trained some seven separate sales forces, and their supporting customer care teams, he is passionate about businesses maximising their ‘air’ time with existing and potential customers, by giving the best possible service, but at the same time increasing sales.

This knowledge was supplemented in 2004 with a Masters Degree pass in Business Administration (MBA).

What our clients say about Shopper Anonymous Surrey

“As a result of working with Shopper Anonymous we have seen considerable improvement in the service given to customers. Their reports alone are a great source of feedback to use with our managers and team members, but they also work with us to determine what actions are needed. The process is really beneficial.”

Paul Elding

Managing Director, Bourne Valley Garden Centre

“A big thank you for all you have done in helping us to realise this [the mystery shopping survey of independent retailers in Guildford] hugely successful exercise. We know it was of huge benefit to the shops that took part, and to the town of Guildford as a whole.”

Kevin Lorimer & Chris Howard

Chairman, Guildford Town Centre Management Group & Guildford Town Centre Manager (respectively)

Where to begin?

You can start by e-mailing us. Shopper Anonymous Surrey wants to hear from you!