Mystery Shopping in Kent from Shopper Anonymous

Shopper Anonymous Kent are committed to raising the region’s customer service standards through our mystery shopping programs.

Our highly trained mystery shoppers will provide constructive, non-emotive feedback through their detailed reports – allowing you to coach, motivate and mentor your team.

Your contact in Kent

Graham Seymour

Managing Director – Kent

graham.seymour@shopperanonymous.co.uk

Tel: 01892 288 001

Mobile Tel: 07866 890 438

Born in Dartford, Kent, Graham has enjoyed a rounded career both within the public and private sectors. His early career in Central Government as an IT practitioner and Computer Auditor positioned him well for his later, Senior Management, roles in Financial Services in the City. Graham worked in the NatWest, Royal Bank of Scotland and Coutts Groups, specialising in systems, controls, system development and change management.

Before starting Shopper Anonymous Kent, Graham’s last role was as the IT Director for a local Insurance Intermediary, where he was able to use his passion for customer service to great effect. Graham was lucky to have the opportunity to take on the first franchise of Shopper Anonymous in Kent, where he is now supporting some fantastic independent businesses and loving the job satisfaction that comes from supporting their increased success!

What our clients say about Shopper Anonymous Kent

“What a fantastic and exciting process Shopper Anonymous Kent has delivered, ending in a brilliant awards evening that exceeded all expectations! Enthusiastically received by both traders and City Partners alike, there's great support for doing another exercise later this year. It was a real pleasure working with Graham Seymour and his team!”

Philippe Esclasse

Canterbury City Manager on behalf of the Canterbury City Partnership Board

“We have used Shopper Anonymous Kent's mystery shopper services for the first time during the 2009 season. The depth of reports and the unique comparison charts have allowed us to analyse our business and react quicker to our customer needs.”

Bob O’Connor

Managing Director, Howletts and Port Lympne Estates

“Shopper Anonymous Kent has delivered a first class mystery shopper programme for us across all departments in Nasons. The excellent feedback has enabled us to make many improvements to our business and we have used the programme to great effect to incentivise our teams. Our thanks to Graham Seymour and his team for a great product.”

Nick Betts

Managing Director, Nasons of Canterbury

“Shopper Anonymous Kent has a great, bespoked product that we at C&H have found extremely useful across all of our stores and coffee shops. The detailed insight that we get from the reports gives us the customer’s perspective on our business and helps us to continually improve and remain on top of our game. We look forward to a long and profitable relationship with Graham and his team.”

James Hamblin

Director, C&H, Tunbridge Wells

“The mystery shopper reports from Shopper Anonymous Kent have become a tremendously useful tool for the management team at the Weald of Kent and Golf Gear Direct in Rainham. We look forward to a long and fruitful partnership with Graham Seymour and his team.”

Paul Street

Weald of Kent, Headcorn

“Shopper Anonymous Kent is a great business to partner with. Their feedback reports have been fantastic support for us in the Goudhurst Farm Shop and have helped us to make many improvements to our business. We look forward to ongoing support from Graham Seymour and his team as our business expands.”

Alastair Jessel

Proprietor, Taywell Farm Shop, Goudhurst

“In partnership with Canterbury City Council, Shopper Anonymous helped us to deliver a project for the independent retailers in Canterbury, Herne Bay and Whitstable. Graham and his team were extremely professional throughout and delivered on all their agreed timelines and commitments to a very high standard. We’re now considering future projects in partnership with Shopper Anonymous.”

Tony Logan

Adviser Manager, Business Link

“I’d like to thank you for your valuable and constructive feedback, on which we were able to act accordingly, following the Mystery Shopper exercise at the 2020 Exhibition. The feedback has been most beneficial to our organisation, especially when preparing staff members to manage our exhibition stands and deal with prospective clients on a face-to-face level.”

Alex Waterton

Director, F-Keys, Gillingham

“We have been delighted with Shopper Anonymous Kent’s services. Graham Seymour and his team have been innovative, flexible, approachable and reliable. Their objective and detailed feedback reports have brought an invaluable new dimension to a recent project and we are looking forward to further opportunities to work with Shopper Anonymous Kent in the near future.”

Julie Monkman

Manager, Produced In Kent Limited, Hadlow, Tonbridge

“I would just like to take a moment to thank you and your team for the Mystery Shopping work you undertook for Bromley College. The feedback was concise and very detailed, which meant we could establish which teams need the most assistance and further training. It was invaluable and will enable us to make changes to enhance our techniques. I would highly recommend you to anyone engaging in Mystery Shopping!”

Fleur Stevens

Manager, Business Focus/Training Options, Bromley College of Further & Higher Education

Where to begin?

You can start by e-mailing us. Shopper Anonymous Kent wants to hear from you!