Our motivational customer service presentations, delivered by our renowned international speaker Jonathan Winchester, have captivated and inspired thousands.
Look at some feedback from one of Jonathan’s recent speaking engagements.
Selected Presentations
Farmshop & Farm Retail Seminar
Speaking to the owners, managers and key staff of farm shops and farm retail businesses, Jonathan offered some sound advice on how to look after your existing customers as well as enticing new ones to spend more.
FARMA conference
Listen to a sample of Jonathan’s engaging speech to delegates at the National Farmers’ Retail & Markets Association (FARMA) conference.
Read the transcript of the sampled FARMA conference speech.
By mystery shopping a number of their farm shops and pick-your-own farms prior to the event he was able to use the results and his experience to offer advice on delivering a better shopping experience for their customers.
Listen to Jonathan’s speech (48mins) at FARMA’s conference (MP3, 46mb).
Testimonials
“Thanks very much for your presentation—I thought it was excellent and just what I wanted for my clients. More importantly, having received feedback already, it sounds exactly what they wanted too!”
PETER MILLS
“Thank you very much for delivering the session to the retail students last week. I met them yesterday to deliver my session, and they were singing your praises highly.”
CLARE GRIFFITHS
Business Development Manager (Entrepreneurship), University of Brighton
“Thank you very much for your wonderful presentation at the [ProfitNet] launch last week. It was very inspiring and engaging and I know attendees found it very motivational.”
ANJUU TREVEDI
ProfitNet Director and Senior Business Development Manager, University of Brighton
“Thank you very much indeed for speaking at the FARMA conference, it was a great talk and the verdict from the feedback forms has been universally excellent, which is exactly the reaction you want.”
RITA EXNER
“Jonathan is an excellent communicator, quickly engaging the audience and highlighting the importance of customer service with great examples that each and every participant can relate to. He is able to convey his messages to business owners and managers in a friendly and absorbing way, encouraging a better understanding of their customers so profitability can rapidly improve.”
JUDY RANDON
Rural Business Specialist, Cassava Ltd
Audience feedback from one of Jonathan’s recent speaking enagagements.
- “Very informative and amusing in parts.”
- “Clear, concise and extremely helpful.”
- “Excellent!”
- “It was really motivational without complicated business speaking.”
- “Very interesting session.”
- “Excellent, loads of food for thought but now need to be organised to put in action.”
- “Gets you motivated again.”
- “Very interesting insight in techniques on how to improve the show & employees.”
- “Very helpful in terms of seeing and understanding things from the custo persective.”
- “Very useful quite an eye opener! I have taken away a lot of idea’s and enthusiasm from doing the course.”
- “I found it very useful and will think how I can improve my customer service.”
- “Enjoyable and thought provoking.”
- “Very enjoyable and informative talk.”
- “Very useful practical advice.”
- “Came away with good idea and plenty of food for thought that must be addressed.”
- “Very interesting and engaging talk. Brought up lots of things to think about.”
- “Made me want to jump in my car and get back to the shop to start making changes immediately.”
- “Inspired us to do more stall training.”
- “Really excellent, very inspirational, thank you!”
- “A very thought-provoking presentation which I will take ideas from.”
- “Very interesting. Not to much technical jargon.”
- “Fantastic delivery! Simple, straight forward and punch, brilliant stuff.”
- “Excellent- fab ending, simple and to the point, funny and direct and kept me awake after a big lunch ? – great stuff.”
- “He was very interesting/ very clear in his delivery/ learnt a lot.”
- “Very good, I left with four new ideas for our farm shop, clear and well delivered.”
Where to begin?
You can start by e-mailing us. Shopper Anonymous wants to hear from you!
