Tulleys Farm shop in Crawley, West Sussex.
Tulleys Farm has been a family run business for the past 70 years. The farm comprises of an award winning farm shop, tea rooms and is famous for its annual activities such as the maze, Halloween, and Christmas events. The events attract thousands of visitors from all parts of the country.
Stuart Beare, the owner of Tulleys was introduced to Jonathan in 2006 by Jurek Leon of Terrific Trading.
After running a small pilot project Stuart immediately saw the benefits of having a mystery shopping program which touched all aspects of his business—if it be the farm shop, the web experience or even calling the business after hours. The feedback was enlightening and improvements were immediate.
“Since we have been using Shopper Anonymous I have found that our service levels have consistently improved. The constant mystery shopping ensures that the team are on their toes at all times”, says Stuart.
In the summer of 2007 Shopper Anonymous then delivered its infamous ‘How to deliver a memorable experience to every customer’ training experience to the whole team.
“The training re-enforced our values and really motivated the team to think like our customers do” continues Stuart. “It was an excellent investment to get all fifty staff trained in one day. The next day there was a new buzz around the business”.
Mystery shopping is now an integrated part of the business and Shopper Anonymous continues to deliver training and business advice to the team at Tulleys.
