Group photo of the Fishers Farm Park team.
“When you employ more than 160 staff, many of them casual, it is very hard to ensure the standards of customer service remain high”. Says Melanie, the Manager at Fishers Farm Park.”
“As Shopper Anonymous specialise in this sector they understand the product knowledge and service standards that are expected to impress customers. They will therefore use tailored scenarios to test our team’s product knowledge, which as a niche provider, is vital to our business.”
“This year we also put all of the team through the Shopper Anonymous customer service training, which proved a real hit with the team and has translated into our customers being happier and keener to return to the park. This year alone we have received a 150% increase in the complimentary letters and only a couple of complaints. We are delighted with the outcomes of the programme and I think we would now find it hard to live without it.”