Fishers Farm Park

Group photo of the Fishers Farm Park team.

“When you employ more than 160 staff, many of them casual, it is very hard to ensure the standards of customer service remain high”. Says Melanie McAlpine, the Manager at Fishers Farm Park.

“We simply needed to find a tool that ensured we know, in our heart of hearts that all of the team were delivering a good experience every time. The Shopper Anonymous program has delivered that solution”.

“This year we also put all of the team through the Shopper Anonymous customer service training, which proved a real hit with the team and has translated into our customers being happier and keener to return to the park. This year alone we have received a 150% increase in the complimentary letters and only a couple of complaints. We are delighted with the outcomes of the programme and I think we would now find it hard to live without it”.

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• Services: Learn about the services we provide
• Client Testimonials: What people say about Shopper Anonymous UK
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