Case Studies
- Barraclough & Stiles Opticians
- In 2008 Barraclough & Stiles Opticians celebrated 50 years of servicing the East Sussex public with their exceptional eye care. Not content with a loyal customer base and receiving numerous letters from happy customers, they decided they needed to further improve the customer experience through a mystery shopping program. More about Barraclough & Stiles Opticians →
- Booths
- Booths supermarkets have been serving the north-west community with quality products and services for the past 150 years. After several years of having a customer comment week at each store it was decided that Booths needed more frequent feedback regarding how its customers perceive stores in a consistent and unbiased way. More about Booths →
- Cavendish Bakery
- Cavendish Bakery has been supplying Eastbourne with bakery products for the past 35 years. With two stores and a rapidly growing web ordering business Karen Hurst, Retail Sales Manager, felt she needed consistent feedback to ensure the teams’ customer service and sales skills were as fresh as the daily loaf that comes from the oven. More about Cavendish Bakery →
- Fishers Farm Park
- “When you employ more than 160 staff, many of them casual, it is very hard to ensure the standards of customer service remain high”. Says Melanie McAlpine, the Manager at Fishers Farm Park. More about Fishers Farm Park →
- Tulleys Farm
- Tulleys Farm has been a family run business for the past 70 years. The farm comprises of an award winning farm shop, tea rooms and is famous for its annual activities such as the maze, Halloween, and Christmas events. The events attract thousands of visitors from all parts of the country. More about Tulleys Farm →
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