What our clients say about Shopper Anonymous UK
Mystery Shopping Testimonials
“The Shopper Anonymous Mystery Shopping program has become one of our most helpful and successful business tools. Each month all of our branches are mystery shopped and we use the results to motivate and train our staff. The feedback, being from a third party, is independent and informative and ensures that we keep in touch with our customers’ perception of trading with us.”
Emma Pearce
Marketing Manager, Stamco Timber
“If you are an independent retailer you should engage Shopper Anonymous to mystery shop your business. Since we have implemented their program the feedback has driven us to make numerous improvements to our business. They also have a unique understanding of the worldwide independent supermarket sector, which we have found very beneficial—definitely a good business decision for Jempsons.”
Andrew & Stephen Jempson
“This (Shopper Anonymous’ Mystery Shopping program) is a great way for us to get regular and unbiased feedback regarding how our customers would perceive our stores and our employees really look forward to looking at the reports to see how their store has performed. I have been extremely impressed by the personnel service and attention to detail Shopper Anonymous offer Booths and would highly recommend them.”
Jonathan Roskell
Regional Manager, Booths
“Shopper Anonymous are one of our most professional suppliers. They deliver within timeframe and budget every time. They have been a breath of fresh air to our business and it is no surprise to me that our levels of service have substantially improved since the beginning of the year, when we embarked on their comprehensive mystery shopping program.”
Jeremy Heynes
“Shopper Anonymous have been an invaluable asset in assisting with the successful delivery of a pilot project bringing together Chichester District Council & Business Link. From project plan to implementation the team was always on hand to share their expertise on the area and offer suggestions to improve the project delivery and outcome.”
Lizabeth Seward
Projects & Product Development Manager, Business Link
“We had never heard of mystery shopping until we met Jonathan (Winchester) from Shopper Anonymous. Now we would swear by it—simply great feedback that gives us a crucial business edge.”
“It has been a true pleasure working with Shopper Anonymous on the Chichester Mystery Shopper initiative. The whole project has been made that much easier because they truly know their subject and can relay it in a way that gets retailers thinking.”
Kim Long
City Centre Manager, Chichester District Council
“A big thank you for all you have done in helping us to realise this [the mystery shopping of independent retailers in Guildford] hugely successful exercise. We know it was of huge benefit to the shops that took part, and to the town of Guildford as a whole.”
Kevin Lorimer & Chris Howard
Chairman, Guildford Town Centre Management Group & Guildford Town Centre Manager (respectively)
“Jonathan Winchester and his team at Shopper Anonymous brought an extra dimension to the 2006 Let’s do Business exhibition in Hastings. The feedback from the 80 exhibitors who were ‘mystery shopped’ on the day has been overwhelmingly positive and the results of the surveys have given businesses a real focus on how they can exceed their customers’ expectations.”
Jonathan Dolding
Organiser, Let’s do Business
“As a home delivery company we use Shopper Anonymous to give us feedback on the customer’s experience when the goods are ordered and delivered. The feedback is an extremely worthwhile exercise and it has helped us to make many improvements.”
Ed Woolley
Customer Service Training Testimonials
“May I thank you on behalf of all the staff for the two excellent training sessions. The consensus of opinion is very encouraging and the Management Team are confident that a lot of what you said and demonstrated will very quickly work its way through to the daily running of the Farm Park.”
Tim Rollings
“I feel the training that the teams have had has been very valuable. It has made them see the farm through a visitors eyes, it has also made them take pride in their work and in their surroundings. It has given them vision for the future, and made them question what they are doing and why.”
Sally Duguid
Conference Speaking Testimonials
“Thanks very much for your presentation—I thought it was excellent and just what I wanted for my clients. More importantly, having received feedback already, it sounds exactly what they wanted too!”
Peter Mills
“Thank you very much for your wonderful presentation at the [ProfitNet] launch last week. It was very inspiring and engaging and I know attendees found it very motivational.”
Anjuu Trevedi
ProfitNet Director and Senior Business Development Manager, University of Brighton
“Thank you very much indeed for speaking at the FARMA conference, it was a great talk and the verdict from the feedback forms has been universally excellent, which is exactly the reaction you want.”
Rita Exner
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How can we help your business?
Shopper Anonymous UK
Innovation Centre
Highfield Drive
St Leonards-on-Sea
East Sussex
TN38 9UH
+44 (0)1424 858 230
info@shopperanonymous.co.uk
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