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Testimonials

What our customers say.......

"The Shopper Anonymous mystery shopping program has become one of our most helpful and successful business tools. Each month all of our branches are mystery shopped and we use the results to motivate and train our staff. The feedback, being from a third party, is independent and informative and ensures that we keep in touch with our customers’ perception of trading with us. The reports are an excellent tool for assisting our managers to thoroughly coach their staff."

Emma Pearce
Marketing Manager
Stamco Timber : http://www.stamco.co.uk
 

“If you are an independent retailer you should engage Shopper Anonymous to mystery shop your business. The style of feedback is excellent as it not only gives us third party, non-emotional feedback but the report helps our managers coach their staff. Since we have implemented their program the feedback has driven us to make numerous improvements to our business. Shopper Anonymous also have a unique understanding of the worldwide independent supermarket sector, which we have found very beneficial. Shopper Anonymous also have a unique understanding of the worldwide independent supermarket sector, which we have found very beneficial, - definitely a good business decision for Jempsons"

Andrew and Stephen Jempson,
Jempson’s Peasmarsh : http://www.jempsons.com
 
“As an independent park owner I need to receive third party feedback about all aspects of my business. For the past six months we have used Shopper Anonymous and I can honestly say it has been one of the best business tools I have introduced. The feedback from a customer’s perspective is black and white and by using the action plans we are able to make instant improvements to our business. If you are an independent competing against the big boys, customer service is one way of getting ahead and Shopper Anonymous are the people to partner with”

Colin Simmons,
Managing Partner,
Crowhurst Park : http://www.crowhurstpark.co.uk
 

"The feedback we have received from Shopper Anonymous has been invaluable. Our staff now know what is expected of them when it comes to looking after our customers. Shopper Anonymous are a very professional outfit."

Tom Chan,
Cosmo

 
 
“We had never heard of mystery shopping until we met Jonathan from Shopper Anonymous. Now we would swear by it – simply great feedback that gives us a crucial business edge.”

Earls Bakery
 
"To ensure that local businesses have sufficient staff, with the required levels of skill for today's challenging market, Hastings College set up a Services to Business Department to provide employers with a single point of contact when dealing with the College. It was important for a high level of service to be offered to ensure that effective communication was achieved with regard to meeting employers' changing needs. After bedding-in, we were keen to test the level of our customer service. The results have given us specific and objective feedback that has led to enhancements and changes in our procedures. We will continue to strive for excellence with the help of mystery shopping from Shopper Anonymous."

Geoffrey Smith,
Services to Business Manager,
Hastings College 01424 458444
“Due to the amount of valuable feedback we have received through the Shopper Anonymous program during the first three months we have had to put the visits on hold, while we implement all of the findings of the feedback. Once the improvements are made I am certain there will be an immediate increase on my bottom line. It’s a great management tool.”

Andrew Wilson,
Wilsons and Son, Bakery
 
 
"We like to think we are on top of our game and we do not want to wait for the food publications to tell us! We use Shopper Anonymous to give us unbiased feedback that is both critical and complimentory. An excellent local company with a terrific feedback product."

Paul Webbe,
The Wild Mushroom, Westfield and The Fish Cafe, Rye


"I am writing to thank you again for a superb talk at the South East Entrepeniarials conference. After all the final feedback had been collated, I am delighted to confirm that your talk received top marks of all the quality international speakers on parade."

"Among the various comments I received were "refreshing" "entertaining" "challenging" and, most importantly, I know it made people think very seriously about what first impressions their businesses gave to the outside world."

"Well done again"

Mike Ogilvie
Profit Coach - January 2007
"Shopper Anonymous certainly brought an extra dimension to the 2006 Let's do Business exhibition in Hastings. The feedback from the 80 exhibitors who were 'mystery shopped' on the day has been overwhelmingly positive and the results of the surveys have certainly given businesses a real focus on how they can exceed their customers' expectations.
I was delighted with the service we received from Jonathan and can only testify that he certainly practices what he preaches - I look forward to continuing our partnership through 2007."
Jonathan Dolding,
Organiser of Let's do Business / www.letsdobusiness.org
   
   

 


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