Improving your customer service skills can increase your profits
Group photo of the Guildford mystery shopping event. Jonathan Winchester (Far Right), Managing Director of Shopper Anonymous UK.
By delivering the most comprehensive and tailored Mystery Shopping feedback in the world Shopper Anonymous can help increase your profitability by improving your customer service experience.
Our unique approach centres on our team of carefully chosen mystery shoppers who produce reports more detailed and factual than any other in the marketplace—providing your staff with the perfect motivational and coaching tool.
Due to our broad range of skills and experience, having conducted over 100,000 mystery shops, we are able to transfer our knowledge into enthusiastic and fun customer service workshops and business mentoring sessions.
Find out how Shopper Anonymous’ unique services can benefit your business.
- Mystery Shopping
- Mystery Shopping is a wonderful management tool, which ensures you fully understand how customers feel about their last experience with your business. More about Mystery Shopping →
- Customer Service Training
- Our knowledge and experience of having conducted over 100,000 mystery shops help us to deliver entertaining, hard-hitting and motivational customer service training workshops which have benefited more than 2,000 staff to date. More about customer service training →
“The Shopper Anonymous mystery shopping program has become one of our most helpful and successful business tools. Each month all of our branches are mystery shopped and we use the results to motivate and train our staff.”
Emma Pearce
Marketing Manager, Stamco Timber
Shopper Anonymous UK is an independent mystery shopping franchiser based in East Sussex. We specialise in improving customer service standards by providing businesses with constructive, non-emotive feedback.
Learn more about Shopper Anonymous UK →
How can we help your business?
Shopper Anonymous UK
Innovation Centre
Highfield Drive
St Leonards-on-Sea
East Sussex
TN38 9UH
+44 (0)1424 858 230
info@shopperanonymous.co.uk
Offer us feedback on our web site!
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