Mystery Shopping: Improve Your Customer Service Skills to Increase Your Profits
Shopper Anonymous celebrate their award for small business of the year at the 1066 Business Awards 2010.
By delivering the most comprehensive and tailored Mystery Shopping feedback in the world Shopper Anonymous can help increase your profitability by improving your customer service experience.
Our unique approach centres on our team of carefully chosen mystery shoppers who produce reports more detailed and factual than any other in the marketplace—providing your staff with the perfect motivational and coaching tool.
Due to our broad range of skills and experience, having conducted over 100,000 mystery shops, we are able to transfer our knowledge into enthusiastic and fun customer service workshops and business mentoring sessions.
Find out how Shopper Anonymous’ unique services can benefit your business.
- Mystery Shopping Services
- Mystery Shopping is a wonderful management tool, which ensures you fully understand how customers feel about their last experience with your business.
- Shopper Anonymous has a unique mystery shopper product, as our report style is more detailed and factual than any other in the marketplace. We don't advertise for potential mystery shoppers - we carefully choose an expert team to provide excellent quality feedback.
- Indeed, we position ourselves as being the best quality mystery shopping business in the world. More about our Mystery Shopping Services →
- Customer Service Training
- Our knowledge and experience of having conducted over 100,000 mystery shops help us to deliver entertaining, hard-hitting and motivational customer service training workshops which have benefited more than 2,000 staff to date. More about customer service training →
“Shopper Anonymous have helped us improve our service. Their reports are clear and truthful, offering us a real insight into the experience we give to our customers.”
Andrew Wolfe, Chief Executive, Willows Farm Village
Reverse the downturn: Improve your customer service
Listen to Jonathan Winchester, Managing Director of Shopper Anonymous UK, discuss the importance of mystery shopping during the economic downturn in an inteview with Retail Community Membersite’s John Stanley (less than a minute).
Read the transcript of the interview segment
Listen to Jonathan’s full interview (14mins) with retail community’s John Stanley (MP3, 10mb).
Shopper Anonymous blog!
Insights and advice on improving your customer service from the team.
How can we help your business?
Shopper Anonymous UK
Innovation Centre
Highfield Drive
St Leonards-on-Sea
East Sussex
TN38 9UH
+44 (0)1424 858 230
info@shopperanonymous.co.uk
Is your business based in Kent or Surrey? Contact our regional offices: Kent and Surrey.
Offer us feedback on our web site!
White Collar Franchise Opportunities
You could become part of the Shopper Anonymous UK team that provides exemplary service to all our clients ensuring that you have a business that is fun, enjoyable and above all profitable.
Learn more about our mystery shopping franchising opportunities →
